FAQ
Common questions about CODE{+}MAGIC, our bots, and how everything works. Click any question to see the answer.
Bots
Questions about how the bots work
How do the bots work?
Our bots are animesh objects in Second Life that connect to a powerful AI service. When a visitor arrives, the bot greets them. When someone speaks to the bot, it understands what they're asking and responds naturally — answering questions about your products, services, or anything else you've configured. All this happens 24/7 without any work from you.
Can I run multiple bots?
Yes! All your bots share a single prepaid credit balance, and you can view metrics for each bot individually or see combined stats across all of them in your dashboard.
General
General questions about CODE{+}MAGIC and our bots
What is CODE{+}MAGIC?
CODE{+}MAGIC is a bot service for Second Life. We create intelligent, animesh bots that bring your virtual space to life — greeting visitors, answering questions, promoting your venue, or just being friendly companions. Our bot lines include MagicDesk (storefront greeters), MagicGuide (advertising bots), and DigiPal (personal companions).
Pricing
Questions about pricing, payments, and credits
How much does a bot cost?
Pricing varies by bot type. MagicDesk starts at L$2,500 for the bot itself, plus prepaid AI conversation credits (which never expire). There are no monthly fees. Contact us for current pricing on MagicGuide and DigiPal as they become available.
Do prepaid credits expire?
Never. Your prepaid AI conversation credits stay on your account until used. If you take a break from Second Life and come back later, your credits are still waiting for you.
Setup
Setting up and customizing your bot
Do I need to know scripting to use a bot?
No! Every bot is delivered fully customized for your space. We handle the technical setup. If you want to make changes later, you can either edit a simple notecard inside the bot, or use your private web dashboard for visual customization.
Can I customize the bot’s personality?
Absolutely. Each bot is configured with a personality profile that matches your space — friendly and casual for clubs, professional for businesses, playful for kid-friendly venues, etc. You can refine this at any time through your dashboard or the configuration notecard.
Technical
Technical questions and troubleshooting
What if my bot isn’t working?
Most issues are resolved by refreshing the bot (touch it and select "Refresh" from the menu). If that doesn't help, reach out via the in-world contact information or the contact form on this site. We're a small team and respond personally.
Still have questions?
Drop us a line — we're a small team and reply personally to every message.